Position Details
Reference Number 12768
Position Title Service Facilitator (Disability)
Employment Type Full Time
Division Head Office
Service Area At Home Services
Location Belmont
Award Classification Baptistcare (HSU WA) Support Services Agreement 2013 - Support Services
Salary $60,898.90 to $75,173.96 Per Annum
Position Summary Baptistcare is seeking an experienced Service Facilitator to join our Disability Services team to help coordinate support to our clients.
Selection Criteria Desirable: Do you have full Australian work rights?
Contact Person People and Cuture Team
Contact Number 92828667
Email Inquiries To People@baptistcare.com.au
Alternate Contact Person Michelle Green
Alternate Contact Number
Closing Date 03/07/2017
Advert Text

Service Facilitator – Disability Services 

Full-Time – Belmont 12 month contract

The Organisation

Baptistcare is one of WA’s largest not-for-profit providers of residential care, at home services, retirement living and disability services, supporting individuals and communities in metro and regional areas for over 40 years, and employs over 1,500 staff.

Baptistcare’s Disability Services uses a fresh approach, working in partnership with our customers, their families, friends and other stakeholders to find the best way of achieving excellent outcomes for both individuals and families. Disability Services operates in the Perth metro area and select areas of regional WA to assist our customers to live a fulfilling and independent life within the community.

Position Details

Baptistcare is currently seeking a Service Facilitator to join our team. The role of the Service Facilitator is to ensure the provision of high quality, flexible and personalised support that is holistic and enhances the quality of life for service users, in accordance with their own individual outcomes and contractual compliance. Reporting to the Operations Manager, the position serves as the main contact point for service users and their families in regard to the services delivered.

The position implements, monitors and reviews service provision; manages resources and associated reporting; and builds positive relationships within the community to maximise available service delivery options for service users.

Essential Criteria

  • Tertiary qualification in Social Work, Occupational Therapy, Psychology, or a related human services degree and or extensive experience in human services.
  • Effectively able to lead teams and individuals, with an appreciation and demonstrated capacity around collaboration, accountability and equity.
  • Considerable experience and knowledge around facilitating complex services for people with disabilities and/or mental health.
  • High level conceptual and analytical skills to assess and develop individual goals of care that meet contractual compliance and are person-centred.
  • Highly developed communication skills (both oral and written) and interpersonal skills including the ability to work with the client group and colleagues.
  • Demonstrated ability to network and engage with the community and other stakeholders to develop effective relationships.
  • Broad knowledge of financial processes and guidelines related to individual funding and budgets including knowledge and experience of NDIS services
  • Sound organisational skills with the ability to work independently, meet deadlines and manage competing priorities.
  • Competence in using a variety of IT including complex databases and client management systems.


  • Knowledge of contemporary psychosocial rehabilitation and recovery principles and strategies associated with individuals with mental health issues.
  • Knowledge of current issues impacting on people with disabilities.
  • Understanding of continuous quality improvement principles and participation in quality activities.

Essential Application Information

All applications are accepted through Baptistcare's recruitment portal. You will be taken to the recruitment portal when you click 'Apply' below. Please ensure that you have read and understood the selection criteria as outlined in the Position Description prior to submitting your application. You can find the Position Description at the bottom of the page when you view the position on our recruitment portal. 

For further information please contact a member of our Recruitment team on 9282 8667.

Baptistcare is an Equal Opportunity Employer supporting Diversity in the workplace.

Position Description PD - Service Facilitator At Home Services.pdf
Physical Role Requirements Duties Analysis - Service Facilitator.pdf
Application Guide click here to view